At Seange (https://seange.com/), we aim to provide a seamless and secure online shopping experience. This Online Transaction Policy outlines the terms governing your purchases, payments, and related processes on our website. By placing an order with us, you agree to the terms outlined below.

Payment Methods

We accept payments via major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways as displayed at checkout.
All transactions are processed in USD (United States Dollars). Prices displayed include applicable taxes unless otherwise stated.
Full payment is required at the time of purchase. Your order will not be processed until payment is successfully completed.

Order Processing

Orders are typically processed within 1-2 business days, subject to product availability and payment verification.
Once your order is confirmed, you will receive an email with your order details and estimated delivery timeline.
Seange reserves the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspected fraudulent activity. In such cases, you will be notified and refunded if applicable.

Pricing and Availability

All prices are subject to change without prior notice. The price at the time of your order confirmation applies.
Product availability is updated regularly, but we cannot guarantee stock for all items. If an item is out of stock after your purchase, we will notify you and issue a full refund for that item.

Secure Transactions

We prioritize your security. All online transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology.
Your payment information is processed by trusted third-party providers and is not stored on our servers.

Cancellations and Modifications

You may cancel or modify your order within 24 hours of placement by contacting us at vivian@seange.com
After 24 hours, orders in processing or shipping stages cannot be canceled or modified. Please refer to our Return Policy for further options.

Refunds and Returns

Refunds are processed according to our (link to your return policy page).
If eligible, refunds will be issued to your original payment method within 5-10 business days of approval.
Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

Disputes and Chargebacks

If you believe there’s an issue with your transaction, please contact us first at vivian@seange.com before initiating a dispute with your payment provider.
We’ll work with you to resolve any concerns promptly and fairly.

Contact Us

For questions about your transaction or this policy, reach out to us at vivian@seange.com or WhatsApp: +86 188 2039 7184. We’re here to assist you!